Refund policy

Return & Refund Policy

At ZIMANX, we aim to provide high-quality products and a great shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Returns
Customers can request a return within 7 days of receiving the product. To be eligible for a return, the item must be unused, unworn, and in its original condition with all tags and packaging.

Non-Returnable Items
Items that have been worn, washed, or damaged by the customer are not eligible for return. Customized or special-order products may also not be eligible for return.

Refunds
Once your returned item is received and inspected, we will notify you about the status of your refund. If approved, the refund will be processed to your original payment method within 5–7 business days.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly.

Shipping for Returns
Customers may be responsible for return shipping costs unless the product received is defective or incorrect.

Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: hafizur.business2172@gmail.com